Last updated: June 29, 2026
We want you to be happy with Umbra View. This policy explains when you can request a refund. Because purchases are processed by our Merchant of Record, Paddle.com Market Ltd., refunds are issued through them.
1. 14-day money-back guarantee
If Umbra View doesn’t work for you, you may request a full refund within 14 days of your purchase. No complicated conditions — just let us know.
2. How to request a refund
Email support@umbralink.app from the address used for the purchase, including your order or receipt number. We aim to respond within a few business days. You may also contact Paddle.com Market Ltd. directly using the link on your receipt.
3. After the refund period
Because the license is a one-time perpetual purchase, there is nothing to cancel and no recurring charges. After the 14-day window, purchases are generally non-refundable, except where a refund is required by applicable law.
4. Statutory rights
This policy does not affect any mandatory consumer rights you may have under applicable law, including any statutory right of withdrawal.
5. Contact
Questions about refunds? Email support@umbralink.app.
Draft for review. Confirm the refund window and wording with Paddle’s policy and local consumer law before go-live.